AMC Neshaminy 24
3900 Rockhill Drive
Bensalem PA 19020 map
215.396.6699
Seating: Stadium
Listening devices available
Accommodations for the disabled
AMC Neshaminy 24remove
Page: 1
Deplorable customer service.
For a showing of "The Dark Knight", I bought my tickets early, and showed up 45 minutes early to ensure good seats. It was a Wednesday night, so the theater wasn't packed, but had a decent amoutn taken up already.
5 minutes after the official start time, 3 people came in expecting seats in the prime area together. Obviously that wasn't going to happen, and there were over 30 empty seats in the front, and 20 scattered throughout the top. They weren't willing to sit in the front or split up, so she called her friend, a theater manager (I know because they hugged and kissed a great deal).
He turned off the reel already showing trailers, and told us we all had to move, it was a sold out show (despite over 50 empty seats). When I explained that we had come 45 minutes early to get the seats we were in (and that the tickets clearly state "first come, first serve"), he told me I was unreasonable, and that he wouldn't start the movie unless we moved.
I find it disgraceful that they moved several hundred people to accomodate 3 friends who thought they deserved great seats coming late to a movie.
